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CRM Evaluation Center
Nov 25, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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CRM RFP Template (1 Page)
by TEC Staff
Nov 22, 2007
Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages)
by P.J. Jakovljevic
Aug 29, 2003
Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
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Software RFP Template (1 Page)
by TEC Staff
Nov 5, 2007
Abstract : When it comes to choosing the right enterprise software; time is money. But with a software RFP template, gathering and prioritizing your software requirements becomes a walk in the park. Criteria is predefined for you and written in a language that software vendors understand—allowing an apples-to-apples comparison. Save months of time on your software selection and download one of our software RFP templates today.
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Software Comparison (1 Page)
by TEC Staff
Oct 4, 2007
Abstract : Software comparison doesn't have to be a mystery. We offer you the 3 most important rules about how to get your business software comparison right. Not only will you discover why so many software comparisons go disastrously wrong, but you will also get the free software comparison reports, tools, and information you need to make a successful business software comparison work for you. Start your software comparison now!
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Business Software Reviews (1 Page)
by TEC Staff
Sep 21, 2007
Abstract : Not sure how to launch your business software reviews? Find out about the 3 steps to an ideal business software appraisal. Learn about the pitfalls of a manual business software requirements analysis—and how you can avoid the trap of costly delays and business software report inaccuracies! Finally, discover the secrets to wrapping up your business software reviews with reliable software reports, tailored to your needs.
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Applying the Power of Social Networks to Customer Relationship Management ( Pages)
by Wayne Thompson
Sep 19, 2007
Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
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Best of Breed Versus Fully Integrated Software: The Pro's and Con's ( Pages)
by Joseph J. Strub
Aug 8, 2003
Abstract : After dealing with the over-hype of Y2K, companies have started to reconsider the best of breed as a viable solution to satisfy their software needs. This comes as a shock to the corporate systems culture when user communities were told that fully integrated software such as ERP, SCM, and EAM were the only way to meet their software needs. After developing a level playing field, this article examines the pro’s and con’s of one alternative over the other. Read on to see if you agree with the merits of the best of breed or fully integrated software approach to software selection.
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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born ( Pages)
by Randy Garland
Aug 27, 2001
Abstract : Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
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Manufacturing Software for an Integrated Steel Plant ( Pages)
by Ashfaque Ahmed
Jul 30, 2004
Abstract : An integrated steel plant poses a challenge to any software vendor who wants to build manufacturing software for it. That is why there are not many software vendors around who can claim to possess manufacturing software which fits the requirements of an integrated steel plant. The steel industry has not been doing well for last one decade. But today, it is poised to make a remarkable comeback. This fact presents a good opportunity for software vendors to tap this industry.
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